It was supposed to be a simple one-day trip to Boston. I left Duluth last evening and was supposed to back in Duluth tonight. Instead, I've seen the best of people, the worst of people and the best and worst of Northwest Airlines.
Because of thunderstorms, I missed my connecting flight from Minneapolis to Boston. The first problem was the aircraft left the gate at Duluth and sat on the tarmac for over two hours. If they had stayed at the gate, I would have simply opted out of this trip. Once in Minneapolis, since there was no flight that night to Boston, I asked to return to Duluth by a late night flight. Then, I told NW that (a) if they could reschedule me for this morning, returning to Duluth tomorrow morning, and (b) pay for a hotel for the night, I was willing to continue on my trip and reschedule my meeting. They agreed (on the phone) and re-scheduled my flights. The first problem was the gate agent refused to honor that and nicely apologized and said I would need to pay for the hotel. I was directed to the ticketing counters. At the ticketing counters, I was asked to stand in two incorrect lines before finding myself to the correct counter. I boiled down the story to (a) pay for a hotel for the night, or (b) put me on the late night flight back to Duluth and refund the ticket. They agreed to pay for the hotel.
That's not even the most interesting part of the story ... Ooops, I better get to the airport. I'll fill in later.
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