Sunday, June 17, 2007

Simple Endings Are Never Easy

I was actually hoping to end my blogging about the Poland trip with a simple sentence about an uneventful trip back home on Saturday. Were I only that lucky ...

Early morning on Saturday, one of our hosts, Radek, picked us up at the hotel for the 2.5 hour drive to Warsaw from Olsztyn. Our flight was at 12 noon and everyone suggested that we leave by 6:30 AM to be safe. So we did. The drive to Warsaw airport was quite uneventful and we arrived at the airport very early (by 9:45 AM). After a little confusion about which terminal to go to, we waited around the crowded, disorganized and confused terminal for check in. It's weird. They have a medium-sized hall with a bunch of check-in windows along three sides of the hall. In the middle of this hall, there is a large jumble of people waiting for ther flight check-in to open. Mingled with this shifting mass of people are those who are already in line for their check-in counter. At first glance, it is difficult to see who is standing where and why. Eventually, with the help of an information window, we found put which counters would be open for our flight and just waited around for it to open.

The flight to Amsterdam was smooth and uneventful. Once in Amsterdam, we went through the security check for our flight and were told that it was delayed. We waited around for a few hours (with no additional information update) and then were told that the flight (which was scheduled to leave Amsterdam at 3:30 PM) had been "delayed" until 9 AM the next morning! Even this information we gathered from the mass of people who let out a collective graon. The announcement on what to do was made while some other airport announcements were being made and was basically unintelligible. There was a mass movement of bodies towards the counters as everyone asked everyone else around them what exactly was said. I gathered from the crowd that we were to go to baggage claim #3 to get hotel vouchers for the night.

At passport control, my colleague who was traveling with me got stuck (which I didn't know as he was behind me) because he had an Indian passport and they needed to issue him a visa to enter the Netherlands for the night. Meanwhile, I was issued a hotel voucher and shipped off to a poky hotel with tiny rooms. That started a whole bunch of events including numerous cross-continental calls as I tried to track down my colleague. Realizing that there are only two flights from Detroit to Duluth (one at 12 noon and one at 9:30 PM), I also called Northwest Airlines and had them rebook us on the 8 AM flight from Amsterdam as the 9 AM departure would result in us being unable to catch the 12 noon flight (and the idea of spending many more hours in Detroit at that point was not appealing). After a whole series of communications which are too long and confusing to detail here, I managed to get in touch with my colleague and asked him to get to the airport early. When I got to the airport, I was told that there was no way we could travel on the 8 AM flight since our baggage was loaded on the "delayed to 9 AM" flight. They emphasized that for international travel, the passenger must travel with the bags. After unsuccessfully speaking with many people and getting the same answer, we resigned ourselves to working things out after getting to Detroit.

On our arrival in Detroit, the ticket agent re-routed us through Minneapolis and then to Duluth, getting us in to Duluth at 6:30 PM. I specifically asked her if there was any chance of making the 12 noon flight and she said "No, it's too late for that one" since it was about 11:45 AM at this point. I even answered saying "I know, but I was hoping it was delayed." She shook her head.

Since there was plenty of time, I took my time going through security and sitting on a chair past the security to tie my shoelaces. Then, just for the heck of it, I wandered over to the bank of monitors to find that the 12 noon flight to Duluth had been delayed to (according tot he monitors) 12:17 PM. At this point it was a few minutes to 12 noon. I whirled around to look for my colleague to tell him we should just head to that gate to see if there is even a small chance of getting on the flight, but I could not find him. Assuming that he had walked past me (not having seen me waling over to these monitors), I ran out of the security area and headed to the "C" Terminal for the Duluth flight. I practically ran all the way (of course, it was the furthest terminal from where we were) and got to the gate to find them still boarding the flight. There was no sign of my colleague at the gate. I asked them if I could get on the flight, and after a whole set of nerve-racking phone calls and adjustments (too detailed to go into here), I found myself on the flight without my colleague. He obviously never checked the monitors to find out about the delayed flight and headed straight to the gate for our 3:30 flight to Minneapolis.

I arrived home (a day late) and recently checked to ensure that the 3:30 flight to Minneapolis (on which we were scheduled to fly) was on its way with my colleague and our baggage only to find that the airplane was indefinitely delayed due to mechanical problems that eventually led to an aircraft change. Amazingly, on this entire trip, not a single Northwest plane left on time and two of the four had mechanical problems. Something surely is a problem with this airline.

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